Returns & Exchanges

At Pixie Woo, we want you to be completely enchanted by your beauty purchase, which is why we offer a 30-day hassle-free return window for all unused products in their original packaging. If your selection isn't quite the right fit for your routine, our dedicated team is here to ensure your exchange or refund is processed with ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your unused items in their original box, ensuring all protective seals and tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or store credit will be issued to your original payment method within 5-7 business days.