Frequently Asked Questions
Everything you need to know about your Pixie Woo beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
Are Pixie Woo products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or store credit.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.